A Trusted Partner
At Triax, we’re committed to helping our clients achieve their project and corporate goals with every installation of the Spot-r network and platform.
When you sign on with Triax you have a dedicated site team with you every step of the way—from on-site deployment and system training to dashboard engagement and network expansion.
At the start of every new project, Triax maps your site, installs and monitors network hardware, and conducts initial system administrator and end-user training. Our dedicated Client Engagement team, backed by our Field Engineering department, actively monitors your site and ensures you’re fully leveraging the Spot-r system and data.
Client Success Team
When you become a Triax customer, your dedicated Client Engagement Specialist (CES) will work with your field team to make your Spot-r experience as easy as our system is to use.
We will schedule onsite Spot-r admin training to coincide with your site deployment, assist in safety training for your workforce, and develop a plan and schedule for building your worker profiles and managing Spot-r Clip distribution. Following your onboarding and training, CES will be in regular communication to help you achieve your project and corporate goals.
Spot-r network deployments are conducted by our in-house Field Operations team. Once we receive your plans, we map out the network requirements for your site.
At the agreed upon deployment date our team is ready to get you up and running in just a few hours or a few days, depending on scope of work. Additionally, we can arrange for your team to self-deploy our network with remote support from us.
What We Deliver to You
- On-site installation and training for project personnel
- Ongoing support and maintenance of the Spot-r network
- Provision of all required Spot-r network equipment for duration of project
- Active remote monitoring of all hardware, including battery levels
- Secure cloud access to current and historical productivity and safety data
- Support in building and sending reports with the data your key stakeholders need
- Unlimited user licenses for dashboard and cloud software
- Unlimited data storage
- Spot-r Service